A Dual Perspective of Value in a Bundle of Product and Service

Journal title

Management and Production Engineering Review




No 4



Wydział IV Nauk Technicznych

Divisions of PAS

Wydział IV Nauk Technicznych


Production Engineering Committee of the Polish Academy of Sciences, Polish Association for Production Management




DOI: 10.1515/mper-2017-0034


Management and Production Engineering Review; 2017; No 4


Anderson (1993), Customer value assessment in business markets : a state of practice study of Business - to - Business Mar - keting, Journal, 1, 3. ; Zeithaml (1988), Consumer perceptions of price qual - ity and value : a means - end model and synthesis of evidence of, Journal Marketing, 52, 2. ; Woodall (2003), Conceptualising value for the cus - tomer : an attributional structural and dispositional analysis Academy of Marketing, Science Review, 12, 1. ; Cannon (1990), A strategic pricing framework of, Journal Services Marketing, 4, 19. ; Smith (2007), Customer value creation : a practical framework of Marketing Theo - ry and Practice, Journal, 15, 7. ; Anderson (1993), Firm industry and national indices of customer satisfaction Implications for services Advances in Services Marketing and, Management, 87. ; Jaworski (1993), Market orientation : an - tecedents and consequences of Marketing, Journal, 57, 53. ; Anderson (2003), Purchasing higher - value higher - price offerings in business markets Journal of Business - to - Business, Marketing, 17, 29. ; Lappierre (2000), Customer - perceived value in industrial contexts of Business and Industrial Market - ing, Journal, 15, 122. ; Slater (1997), Developing a customer value - based theo - ry of the firm Journal of the Academy of Marketing, Science, 25, 162. ; Parasuraman (1997), Reflections on gaining competitive advantage through customer value Journal of the Academy of, Marketing Science, 25, 154. ; Butz (1997), Measuring customer value : gaining the strategic advantage Organiza - tional Dynamics Volume Number Management and Production Engineering nroos From marketing mix to relationship marketing, Review Management Decision, 24, 63. ; Chesbrough (2002), The role of the business model in capturing value from innovation : evidence from Xerox corporation s technology spin - off companies Industrial and Corporate, Change, 11, 529. ; Gummesson (2004), Return on relationships the value of relationship marketing and CRM in business - to - business contexts of Business &, Journal Industrial Marketing, 19, 136. ; Anderson (2006), van Rossum Cus - tomer value propositions in business markets Har - vard Business, Review, 84, 90. ; Parasuraman (1985), A con - ceptual model of service quality and implications for future research of, Journal Marketing, 49, 41. ; Holbrook (2005), Customer value and auto ethnogra - phy : subjective personal introspection and the mean - ings of a photograph collection of Business, Journal Research, 58, 45. ; Woodruff (1997), Customer value : The next source for competitive advantage Journal of the Academy of, Marketing Science, 25, 139. ; Liu (2006), Customer value and switching costs in business services : developing exit barriers through strategic value management of Business &, Journal Industrial Marketing, 21, 30. ; Chen (2003), A conceptual model of per - ceived customer value in E - Commerce : a prelimi - nary investigation &, Psychology Marketing, 20, 323. ; Ulaga (2001), Measuring customer per - ceived value in business markets a prerequisite for marketing strategy and implementation Industrial, Marketing Management, 30, 525. ; Ravald (1996), Gro nroos The value concept and rela - tionship marketing of Marketing, European Journal, 30, 19. ; Ulaga (2006), Value - based differentiation in business relationships : gaining and sustaining key supplier status of, Journal Marketing, 70, 119. ; Woodruff (1997), Customer value : the next source of competitive advantage Journal of the Academy of, Marketing Science, 25, 139. ; Eggert (2002), Customer perceived value : a substitute for satisfaction in business markets ? of Business &, Journal Industrial Marketing, 17, 107.

Aims and scope

MISSION STATEMENT Management and Production Engineering Review (MPER) is a peer-refereed, international, multidisciplinary journal covering a broad spectrum of topics in production engineering and management. Production engineering is a currently developing stream of science encompassing planning, design, implementation and management of production and logistic systems. Orientation towards human resources factor differentiates production engineering from other technical disciplines. The journal aims to advance the theoretical and applied knowledge of this rapidly evolving field, with a special focus on production management, organisation of production processes, manage- ment of production knowledge, computer integrated management of production flow, enterprise effectiveness, maintainability and sustainable manufacturing, productivity and organisation, forecasting, modelling and simu- lation, decision making systems, project management, innovation management and technology transfer, quality engineering and safety at work, supply chain optimization and logistics. Management and Production Engineering Review is published under the auspices of the Polish Academy of Sciences Committee on Production Engineering and Polish Association for Production Management. The main purpose of Management and Production Engineering Review is to publish the results of cutting- edge research advancing the concepts, theories and implementation of novel solutions in modern manufacturing. Papers presenting original research results related to production engineering and management education are also welcomed. We welcome original papers written in English. The Journal also publishes technical briefs, discussions of previously published papers, book reviews, and editorials. Letters to the Editor-in-Chief are highly encouraged.
SUBMISSION Papers for submission should be prepared according to the Authors Instructions available at:
SUBSCRIPTION Only subscription guarantees receiving this journal. Subscription orders stating the period of time, along with the subscriber’s name and address should be sent directly to Back issues of all previously published volumes are available on request. Subscription price for 2023, Volume 14, including postage and handling, is 240 PLN.

Abstracting & Indexing

Index Copernicus
Web of Science - Clarivate (ESCI)
Scopus - Elsevier
(CiteScore 2020 - 2.5
SJR 2020 - 0.332
SNIP 2020 - 1.061)