Bringing Kano’s Perspective to AHP: The 2D-AHP Decision Model

Journal title

Management and Production Engineering Review




No 4



Wydział IV Nauk Technicznych

Divisions of PAS

Wydział IV Nauk Technicznych


Production Engineering Committee of the Polish Academy of Sciences, Polish Association for Production Management




DOI: 10.1515/mper-2016-0032


Management and Production Engineering Review; 2016; No 4


Alroaia (2012), Representing a combina - tion algorithm ( AHP and Kano ) in order to priori - ty effective factors on customer needs in e - banking : The case of Bank - e - Saderat of Tehran Province African of, Journal Business Management, 26, 7727. ; Shahin (2009), Kano model : A dynamic ap - proach for classifying and prioritising requirements of airline travellers with three case studies on inter - national airlines Quality, Total Management, 20, 1003. ; Wang (2004), Product - driven supply chain selection using integrated multi - criteria decision - making methodology International of Production, Journal Economics, 91, 1. ; Bayraktaroglu (2008), O zgen Integrating the Kano model AHP and planning matrix : QFD application in library services, Library Management, 29, 327, ; Matzler (1998), How to make product development projects more successful by integrating Kano s model of customer satisfaction into quali - ty function deployment, Technovation, 18, 25, ; Kazemi (2013), Prioritizing factors affecting bank customers using kano model and analytical hier - archy process of Accounting and Financial Management - IJAFM, International Journal, 6. ; Hemati (2011), A hybrid Kano - fuzzy AHP method for measuring customer satisfaction : A case study of transportation system Management Science, Letters, 1, 263. ; Mikulic (2011), A critical review of tech - niques for classifying quality attributes in the Kano model Managing Service Quality : An International, Journal, 21, 46. ; Pun (2001), Determinants of em - ployee involvement practices in manufacturing en - terprises Quality, Total Management, 12, 95, ; Badri (1999), Combining the analytic hierarchy process and goal programming for global facility location allocation problem of Production Economics, International Journal, 62, 237. ; Chin (2002), An AHP based study of critical fac - tors for TQM implementation in Shanghai manu - facturing industries, Technovation, 22, 707,

Aims and scope

MISSION STATEMENT Management and Production Engineering Review (MPER) is a peer-refereed, international, multidisciplinary journal covering a broad spectrum of topics in production engineering and management. Production engineering is a currently developing stream of science encompassing planning, design, implementation and management of production and logistic systems. Orientation towards human resources factor differentiates production engineering from other technical disciplines. The journal aims to advance the theoretical and applied knowledge of this rapidly evolving field, with a special focus on production management, organisation of production processes, manage- ment of production knowledge, computer integrated management of production flow, enterprise effectiveness, maintainability and sustainable manufacturing, productivity and organisation, forecasting, modelling and simu- lation, decision making systems, project management, innovation management and technology transfer, quality engineering and safety at work, supply chain optimization and logistics. Management and Production Engineering Review is published under the auspices of the Polish Academy of Sciences Committee on Production Engineering and Polish Association for Production Management. The main purpose of Management and Production Engineering Review is to publish the results of cutting- edge research advancing the concepts, theories and implementation of novel solutions in modern manufacturing. Papers presenting original research results related to production engineering and management education are also welcomed. We welcome original papers written in English. The Journal also publishes technical briefs, discussions of previously published papers, book reviews, and editorials. Letters to the Editor-in-Chief are highly encouraged.
SUBMISSION Papers for submission should be prepared according to the Authors Instructions available at:
SUBSCRIPTION Only subscription guarantees receiving this journal. Subscription orders stating the period of time, along with the subscriber’s name and address should be sent directly to the Editorial Office. Back issues of all previously published volumes are available on request. Subscription price for 2021, Volume 12, including postage and handling, is 200 PLN.

Open Access Policy

The non-commercial use of the article will be governed by the Creative Commons Attribution license as currently displayed on

Abstracting & Indexing

Index Copernicus
Web of Science - Clarivate (ESCI)
Scopus - Elsevier
(CiteScore 2020 - 2.5
SJR 2020 - 0.332
SNIP 2020 - 1.061)