Details
Title
Measuring and Developing Customer Satisfaction – By Balanced Critical Factor IndexJournal title
Management and Production Engineering ReviewYearbook
2013Numer
No 3Authors
Divisions of PAS
Wydział IV Nauk TechnicznychPublisher
Production Engineering Committee of the Polish Academy of Sciences, Polish Association for Production ManagementDate
2013Identifier
ISSN 2080-8208 ; eISSN 2082-1344DOI
10.2478/mper-2013-0026